It’s simply unbearable—communicating by email with a tech support employee. My online trading system was working perfectly, and now it’s throwing errors and won’t connect. The manual says that with this error code, you’re supposed to contact the admin. So that’s who I’ve been emailing. I’m really sick of answering the question, "Do you have a proxy?" I DO NOT UNDERSTAND what a proxy is. I don’t know whether I have one. I’m sick of uninstalling and reinstalling the antivirus. I’m completely worn out by the question, "What address and port did you connect to?" This may come as a shock to some people, but I honestly have no idea what it means to "work through the ports listed in the table under the Connection menu - Available connections." We’re being polite to each other, but each of us understands that he thinks I’m a complete idiot, a clueless lamer, and I would really love to smash his face into the keyboard, shouting: STUPID-thud-FOUR-EYES-thud-JUST-thud-MAKE-thud-EVERYTHING-thud-WORK.