In case you hadn’t noticed, let me remind you: it’s winter outside. And winter means snowdrifts and icy sidewalks. Almost nobody knows this (I only found out myself a year ago, and was very surprised): there are official standards setting deadlines for snow removal and ice control (or "icy conditions"?) not only on roads, but on sidewalks too. So if your grandmother is constantly complaining that she’s afraid to walk to the store because she might slip and break her leg, you can actually help her—and you don’t have to go out and chip away the ice yourself. You can demand that the people who were paid to do it actually do their job. This is especially relevant in big cities, where road maintenance services get plenty of money and then report on how successfully and efficiently they’ve spent it, including on snow removal and fighting that very same ice—or "icy conditions." Anyway, fezeev tells us that the functionality of RosYama (a Russian civic complaint platform) has been expanded, and it can now automatically generate a standard complaint about uncleared snow. Hooray. In the future, RosYama will probably also let people file complaints about unrequited love and evil mothers-in-law.